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Frequently Asked Questions
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Is a Deposit Required?Yes, we require a $75 non-refundable deposit in order to book. The deposit is applied towards the total cost of your rental. If you need to cancel your event, we will hold your deposit and you can reschedule for any future date in the current year.
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When Is The Remaining Balance Due?Full payment is due three days (72 hours) prior to your event date. Failure to pay by invoice due date will result in booking cancellation.
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What are the Bounce House & Bubble Rules?There are no shoes, food, drinks, face paints, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house and bubble as it can cause the vinyl to pop, rip, or stain. Any damage beyond typical wear and tear will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers and bubble. If any face paint gets on the bouncer or bubble the client will be help responsible for replacement costs. Adult supervision is always required.
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What Surfaces Do You Set Up On?We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, or dirt. PLEASE NOTE: Access to an outlet is required for all events as we do not offer generators at this time.
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What Is Your Bad Weather Policy?Inflatables must be deflated when winds reach 15 mph, no exceptions! If it is raining the day of your event and your event is held outdoors, your deposit will be held and you will be able to reschedule for any future date in the current year.
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Is There A Travel Fee?Delivery fee is dependent on location. If you would like to know the cost of delivery prior to booking your rental, please contact us!
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What Is Included With My Rental?* Inflatable * Blower * Extension Cord * Rules Sign * Sandbags for indoor events or stakes for outdoor events
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What Time is Set Up & Pick Up?Set up time is included in the booked time slot. We deliver/set up 30-45 minutes prior to your event start time. Pickup is at the end of your scheduled event time. Please plan accordingly for an additional allotted amount of time afterwards for inspection/take down. If a different delivery/pick up time is needed for any reason, please let us know and we will do our best to accommodate.
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What If I Need to Cancel?If you need to cancel your event, we will hold your $75 non-refundable deposit and apply it to any future date in the current year, should you reschedule. As a courtesy, we ask that you give us as much notice as possible when canceling and/or rescheduling.
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Are Your Rentals Clean?Yes! We wash, sanitize, and dry our inflatables immediately after each use. We are committed to ensure our clients are in a clean, well maintained, and safe environment.
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